John Jay College Of Criminal Justice | The City University of New York

The Jay Express Service Center at John Jay College provides Admissions, Bursar, Registrar, as well as Financial Aid, and Testing services and functions in one convenient location. The Jay Express Service Center is a fast paced, high volume office that provides friendly, quality, and accurate in person information to students, faculty, staff and the community in general.

The Enrollment Management Call Center is an extension of the Jay Express Service Center Services area. Assistance to students is provided via the phone at (212) 663-7867 or through email at jayexpress@jjay.cuny.edu

The staffs in both areas are highly trained in all areas of Enrollment Management. They  keep abreast not only of constantly changing Federal and State Financial Aid regulations, but also Registrar, Admissions, Testing and Bursar policies and developments. Customer service skills training is of the utmost importance in maintaining a high level of quality customer service in a student centered operation. Training in this area is ongoing for all staff members because we are committed to quality service. We assist students with general questions and information, as well as more involved transactions. We look forward to helping make your experience at John Jay College of Criminal Justice a positive and rewarding one.

Jay Express Service Center Services Philosophy and Mission
To provide consistent high quality services that are efficient and student centered. To create an environment of teamwork that stimulates improvement, growth and a commitment to a never ending search for a better way to do things. Further the College's retention efforts through participation in a variety of workshops, open houses and other events involving students, families, faculty, staff and members of the community. Facilitate and deliver equal access to all services provided by Jay Express Service Center for the Division of Enrollment Management.

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