IN PERSON Go to the Jay Express located in the New Building room L.79.00. Bring a photo ID and $7 cash, check or money order made payable to John Jay College. Student copies and non-CUNY official copies are $7.00 per transcript.

EXPRESS OPTION: If the person requesting a transcript provides either a USPS postage-paid overnight mail envelope or a USPS postage-paid priority mail envelope, the transcript will be sent out no later than the next business day.


In the event of an emergency, students may request up to 2 official transcripts for in-person pick up the same day.

  • The completed official transcript request along with the proper payment must be made in-person to the Jay Express by 1 p.m. (Mondays through Thursdays). Afterward, the official transcript can be picked up in-person at the Jay Express between 4 p.m. to closing.
  • Same day official transcript in-person pick up service is limited to 2 official transcripts per day. No exceptions!
  • Official transcript in-person pick up requests received after 1 PM will be processed the next business day.

If a student wishes to have someone else submit or pick up the official transcript he/she must provide a written authorization to that person. Please be advised that a photo ID is required when picking up the official transcript. Official transcripts that are held for in-person pick up at the Jay Express as specified by the student from the start must be claimed in-person within 30 calendar days. Official transcripts not claimed in-person within the 30 calendar days will be destroyed and a new official transcript request must be submitted

If you requested a transcript online: please call Credentials Inc. at (800) 646-1858. For all other transcript inquiries: please call (212) 663-7867.