JOHN JAY COLLEGE - Department of Sociology



The Dispute Resolution Minor and Dispute Resolution Certificate provide students with an opportunity to learn about the causes, complex dynamics, escalation, de-escalation, and constructive resolution of conflicts in a variety of contexts, from the interpersonal to the international levels. Students also gain knowledge and techniques necessary to negotiate, facilitate, and mediate a wide range of situations. The Dispute Resolution coursework will be invaluable for students in their personal lives, at work, and in graduate school, especially for those students who will enter professions like law, social work, business, etc., where sorting through conflicts is essential.

Learning objectives. Upon completion of the Dispute Resolution Minor or Dispute Resolution Certificate, the students will:

  • Recognize the causes of conflict
  • Understand the dynamics and progression of conflict
  • Think more critically about how to process conflict situation
  • Utilize dispute resolution techniques and skills needed to negotiate, facilitate, and mediate in a variety of contexts


Additionally, upon completion of the Certificate, the students will have a deeper understanding of conflict and its resolution, and will be able to better apply the skills and knowledge practiced during their internship experience.

Matriculated students who complete this certificate program receive a certificate in dispute resolution from John Jay College, authorized by the Board of Trustees of The City University of New York and the New York State Department of Education upon successful completion of coursework and a practicum.

Please note: Students cannot earn both the minor and the certificate in Dispute Resolution.

Rationale. The Certificate Program and the Minor in Dispute Resolution enhance a student’s undergraduate portfolio, regardless of major. Students will acquire a solid understanding of conflict, its causes, progression, complexity, and management. For students who cannot complete the 21-credit certificate program, the 18-credit will still allow them to deepen their critical understanding of conflict. In a global community, understanding and managing conflict should be a core area of study for all students. The Dispute Resolution Certificate Program and Minor at John Jay College offer undergraduate students a unique opportunity, unavailable at most colleges and universities.

For more information on the Dispute Resolution Certificate at John Jay, click here.

For more information on the Dispute Resolution Minor at John Jay, click here.