Department of Information Technology

DoIT Technology HelpDesk

L2.73.00NB
 

Hours of Operation
(When the College is open)

Spring 2014
January 27th - May 23rd

AGENT SUPPORT
MONDAY – FRIDAY
8:00 AM – 10:00 PM

WALK-IN SUPPORT
MONDAY – FRIDAY
8:00 AM – 8:00 PM



The Helpdesk will be CLOSED for CUNYfirst Team Meetings on
Wednesdays from 2:30 PM - 4:00 PM

AGENT SUPPORT
SATURDAY AND SUNDAY
8:00 AM – 6:00 PM

WALK-IN SUPPORT
SATURDAY AND SUNDAY
8:00 AM – 5:00 PM

The Technology Helpdesk will operate on a modified schedule on the following days
Monday, April 14th – Tuesday, April 22nd – Spring Recess


The Technology Helpdesk will be closed on the following days for Holiday Observances
Wednesday, February 12th – Lincoln’s Birthday
Monday, February 17th – President’s Day



Calls or Emails received by the Helpdesk after hours of operation OR on the days listed above will be replied to on the next business day



DoIT Technology HelpDesk Contact info

Phone: 212-237-8200
Email:
helpdesk@jjay.cuny.edu

Visit our Online Support Page at: www.jjay.cuny.edu/rightanswers (click this link)
No waiting. Work orders can be created. Answers to commonly asked questions.

 

DoIT Technology HelpDesk Support

The technology areas the Helpdesk Support are:

  • Faculty, Staff and Student email
  • Access and support for the CUNY Portal and Blackboard
    • Note: Portal and Blackboard is hosted by CUNY. Service issues and delays are beyond our control at times
  • CUNYfirst Support
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet and Inside John Jay (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Mainframe and web services


Computer Equipment Request Form
Online HelpDesk
ATSS Services Presentation (PowerPoint Presentation)


John Jay College Policies and Procedures Compendium (Inside John Jay)

DoIT Technology HelpDesk - (212) 237-8200

 

  

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