Department of Information Technology

DoIT Technology HelpDesk

Hours of Operation 

Fall 2014
(When the College is open)

Agent Support

Monday - Friday
8:00AM - 10:00PM

Saturday and Sunday
8:30AM - 4:30PM

Walk-in Support

Monday - Friday
8:00AM - 9:00PM

Saturday amd Sunday
9:00AM - 3:00PM

The Technology Helpdesk will be CLOSED on the following days
Monday, September 1 - Labor Day
Monday, October 13 - Columbus Day
Thursday, November 27 - Thankgiving
Friday, November 28 - Day After Thanksgiving
Wednesday, December 24 - Christmas Eve
Thursday, December 25 - Christmas Day
Wednesday, December 31 - New Year Eve
Thursday, January 1 - New Year Day

Calls or Emails received by the Helpdesk after hours of operation OR on the days listed above will be replied to on the next business day

DoIT Technology HelpDesk Contact info



Visit our Online Support Page at: or
click here RightAnswers
No waiting. Work orders can be created. Answers to commonly asked questions.



DoIT Technology HelpDesk Support

The technology areas the Helpdesk Support are:

  • Faculty, Staff and Student email
  • Access and support for the CUNY Portal and Blackboard
    • Note: Portal and Blackboard is hosted by CUNY. Service issues and delays are beyond our control at times
  • CUNYfirst Support
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet and Inside John Jay (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Mainframe and web services

Computer Equipment Request Form
Online HelpDesk
ATSS Services Presentation (PowerPoint Presentation)

John Jay College Policies and Procedures Compendium (Inside John Jay)

DoIT Technology HelpDesk - (212) 237-8200



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