Frequently Asked Questions (FAQ)

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GENERAL
What are the hours of the help desk?
Can I call a tech directly to schedule an appointment?
How can I be added to the online directory if I am Faculty or Staff?  

What are the hours of the help desk?
Help Desk Hours  

Can I call a tech directly to schedule an appointment?
In order to be schedule an appointment, you must call the help desk first. Once the call goes through the help desk, you may troubleshoot with them and then schedule an appointment with a technician.  

How can I be added to the online directory if I am Faculty or Staff?
Call the help desk at extension 8200 prepared to provide your name, department, email address and extension. The help desk will then create a work order that will be completed in 24 hours.  
 


BLACKBOARD
I do not see any of my courses after they log into my blackboard account.
I forgot my blackboard username and/or password!
How do I access Blackboard?
I receive an error message when trying to access Blackboard.
I logged into Blackboard, but I only see "guest" link.
I can't access Blackboard home or at work.  

I do not see any of my courses after they log into my blackboard account.
Check with both your instructors and registrar to make sure the course was made available.  

I forgot my blackboard username and/or password!
The CUNY Portal & Blackboard use the same username & password. Passwords are Reset via the "Forgot Your Password" link on the CUNY Portal website http://www.cuny.edu/. The password are sent to your John Jay email account.
 
How do I access Blackboard?
Go to http://blackboard-doorway.cuny.edu/  

I receive an error message when trying to access Blackboard.
Contact the Help Desk about your account status. Call x8200  

I logged into Blackboard, but I only see "guest" link.
To see the correct link in Blackboard you must register a CUNY portal account. Go to: http://www.cuny.edu/ to register.  

I can't access Blackboard home or at work.
Make sure you're using one of the following:
Win 2000 : Internet Explorer 5.5 or 6.0, Netscape7.1
Win XP : Internet Explorer 6.0, Netscape 7.1
Mac 10.2 : Internet Explorer 5.2, Netscape 7.1, Safari 1.0
Mac 10.3 : Safari 1.1

Also, try clearing your browser's cache (temporary files)&cookies. If you're using an AOL , minimize your AOL after connecting and use one of the browser's specified above
 
 

EMAIL
Why do I need a JJay email account?
What is the web address for the email server?
How do I save the web browser address?
What browser is preferable?
Can I check my email from home?.
What is my password and can I change it?
My default password does not work. What do I do?
Should I use: Remember my password?
Who can tell me what my password is?
Can I search for a fellow student's email? What about professors or staff?
What is my mailbox quota?
How do I send/receive attachments?
How do I forward my email to another account?
Someone is trying to send me email but I can't receive it. What is the problem?
How do I use an address book?
Can I change the look of the mailbox?
How do I keep copies of sent emails?
What are folders?
Can I set a vacation message?
Can I set a signature?
Can I use a third party email client such as Microsoft Outlook or Netscape?
What is POP3, IMAP?
My first and/or last name is incorrect?

Why do I need a JJay email account?
Using your email will not only allow you to communicate with fellow students, and professors but it will give you access to many of the University's services such as student broadcasts and announcements. You will need your JJay email account to participate in a Blackboard class where your email is automatically updated. Your professor may choose to use email as means of communicating with the class. And only with your JJay email account, will you be able to take advantage of our wireless network available at many locations throughout the campus.  

What is the web address for the email server?
http://student.jjay.cuny.edu  

How do I save the web browser address?
Once you have your browser open with the correct address typed in, click on "Bookmark this Login Page!" or go to the Favorites tab on your browser and select "Add to Favorities" .
 
What browser is preferable?
You may use Internet Explorer, Firefox, Mozilla and Safari.
Because of its configuration, AOL browser will not allow you to login to your JJay email nor CUNY portal. You may connect to the internet via AOL. Once online, open another browser such as IE and start using your email.

Can I check my email from home?
Yes. You may access your JJay email from anywhere an internet connection is available via a browser only.
 
What is my password and can I change it?
Your default password, is JJ and the last four of you social, it has been automatically generated and it in the following format: jj9999. You are required to change your password upon first login.
 
My default password does not work. What do I do?
Click on Forgot Password then follow the instructions to change your password or call us at 212-237-8200
 
Should I use:"Remember my password?'
For security reasons, we do not recommend you use" Remember my password?"  

Who can tell me what my password is?
No Answers at this time  

Can I search for a fellow student's email? What about professors or staff?
No. You can not search for a fellow student's email. But you can at a search for a professors or staff. http://doit.jjay.cuny.edu/intranet/intradir/  

What is my mailbox quota?
No Answers at this time  

How do I send/receive attachments?
To send an attachment, click on compose, type in your message and the recipients address, on the top of the message, click on attach, then click on browse, locate the attachment and double click, and click on add, then click on attach.
To receive an attachment, open the new mail, and you may either directly click on the attachment to view it or right click and save the file to a location.  

How do I forward my email to another account?
No Answers at this time  

Someone is trying to send me email but I can't receive it. What is the problem?
Check to make sure your mailbox isn't exceeding its quota. Ensure that the person is using the correct address.  

How do I use an address book?
From within your account, go to Addresses , selectNewContacts , add, modify, and delete any of your contacts and their email addresses.  

Can I change the look of the mailbox?
Yes you can. Click on Options , simply select Appearance…we have included several styles, click on any of them to see if any one of them suits you. Save Changes.
 
How do I keep copies of sent emails?
Go to Options , Click on Settings , click the check box "When sending a message place a copy in Sent" then click on Save Changes.
 
What are folders?
You can manage your email by creating your own folders and subfolders. For example, you can create a World History folder and subfolders within it, such as Homework, Class Discussions.  

Can I set a vacation message?
Yes you can. Click on Options , simply select Vacation Message . Type in your message. Save Changes. And it will be automatically sent to all those that emailed you. When back, you can view who received your vacation message. Clear the list.
 
Can I set a signature?
Yes. Click on Options , simply select Settings. Type in your signature. Save Changes. A signature will be automatically included at the bottom of every email you send out. It can include your full name, contact information or any other information you choose to share.  

Can I use a third party email client such as Microsoft Outlook or Netscape?
Only within the campus. For security reasons, we do not allow users to set up email clients outside of our local network.  

What is POP3, IMAP?
POP3 (Post Office Protocol, version 3) and IMAP4 (Internet Message Access Protocol, version 4) are two different email protocols. Basically, they are different methods of delivering messages from your mail server to your local computer. Using the POP3 protocol, you periodically log into the mail server, download or delete all messages, and log out. All message management takes place on your local machine, and all mail that has been downloaded is removed permanently from the mail server, so the only copy exists on the local machine.
With the IMAP4 protocol, messages are manipulated remotely on the mail server as if they were located on the local computer. IMAP4 allows for the creation of remote message folders, called mailboxes, which are functionally equivalent to local folders. IMAP4 has several advantages over POP3 including:
1. The ability to access the same mail on multiple computers, as the messages are not deleted from the mail server as in POP3.
2. The ability to have multiple folders in comparison to POP3's single folder, INBOX.
3. Optimized performance as the messages can be manipulated using the power of the server, and can be managed without downloading them.  

My first and/or last name is incorrect?
If your name was entered incorrectly during your registration, you will have to stop by the Registrar's office to have it corrected. You then will need to stop by the Help Desk, located in Room 609B in the BMW building.  


MAILING LIST / LISTSERVE
General FAQ
What is a Mailing List?
What is a Listserver?
What is the purpose of the Listserver web interface?
What is a Listowner?
What are the differences between Listserver mailing lists andExchange distribution lists?
When should I use a Listserver list vs. an Exchange List?

Listowner FAQ
I am ready to create a mailing list how do I get started?
How do I get my initial or reset my Listserver password?
How do I add or remove subscribers from my list?
The web interface is tedious. How do I add a large number of subscribers at once?
How do I get a printable list of all the list subscribers?
How do I or the subscribers post to the list?
What happens if a subscriber’s email address not longer exists?
Subscriber Management takes a lot of time. Is there any way to automate some of my subscriber list management?
How do I add a unsubscribe link to bottom of the messages sent out on my list?
Is there a way to unsubscribe a user automatically it their email bounces?

Listserver subscribers FAQ
How do I get my initial or reset my Listserver password?
How do I subscribe to a list?
How do I unsubscribe from a list?
how do I contact the Listowner of a list?
how to I determine to which list I am subscribed?
how do I access the online archives of a Listserver list?

 
General FAQ

What is a Mailing List?
A mailing list is a list of e-mail addresses identified by a single name, such as mail-list@jjay.cuny.edu. When an e-mail message is sent to the mailing list name, it is automatically forwarded to all the addresses in the list. A list enables members to communicate with or reply to the whole group without typing a lengthy list of email addresses and without maintaining a large local address book.


 
What is a Listserver?
A Listserver is the software that manages email-based mailing list using one address to distribute mail to all members of a specified group. The John Jay College of Criminal Justice List Server site can be accessed by visiting the Listserver web interface found at http://listserver.jjay.cuny.edu/.  

What is the purpose of the Listserver web interface?
The Listserv Web Interface allows list subscribers and Listowners to interact with mailing lists through the Web interface instead of by e-mail.

By going to http://listserver.jjay.cuny.edu/
  • Learn about lists available on the server
  • Log in and view your subscribed lists
  • Subscribe and unsubscribe from some lists
  • Read archived messages you have rights to
  • Search the message archives you have rights to
  • Manage your membership settings
  • Find out more about a list
What is a Listowner?
A Listowner is the person who manages a mailing list on a given Listserver. Among other things they are responsible for adding and removing members or subscribers of the list.  

What are the differences between Listserver mailing lists and Exchange distribution lists?
Microsoft Exchange Distribution Lists
Exchange Global lists will be housed on a Microsoft Exchange server. In addition to managing global email lists, Exchange is also a fully functional Calendaring and Messaging system. By creating a distribution list on this server, like a Listserver list you can link multiple addresses to one simplified address or list of addresses. The advantage is this type of list can be used for other purposes like sharing group calendars.

Listserver Lists
These lists are housed on John Jay College of Criminal Justice Listserver. The Listserver software only handles mailing lists. It has no other purpose. It has an internal collection of lists that hold the names, addresses and archives of each list created for Listserver. These lists are used only internally with Listserver.

Exchange vs. Listserver Lists

Exchange Lists Listserver Lists
Does not support searchable archives and email commands / web interface for list management Provides searchable archives of messages and email commands / web interface for list management
Requires DOIT or a Distribution List administrator to remove a subscriber Supports advanced subscription methods such as unsubscribing through command email and"unsubscribe"links
Enhanced capabilities with Outlook and integration with Microsoft Active Directory Stand-alone system no functionality with Outlook or other Microsoft Products
Only uses the Outlook Global address book email addresses Can use any email address
Only for departments, classes and official John Jay clubs and organizations For other groups on campus and groups involving external email addresses


When should I use a Listserver list vs. an Exchange List?
Presently Exchange distribution lists are not available so a Listserver list is your only option. Fall of 2007 Exchange Distribution Lists will begin to be available to users of the John Jay College of Criminal Justice that have migrated to Microsoft Exchange.
As a rule of thumb:
  •  If you require archiving, the ability of list members to unsubscribe automatically and the list contains members who do not have John Jay College of Criminal Justice Exchange email addresses a Listserver list is your best bet.

  •  If you require tighter integration with Microsoft products such as Microsoft Outlook, your list subscribers are comprised solely of John Jay College of Criminal Justice members on Microsoft Exchange and you do not require archiving an Exchange Distribution list is probably the better option.  

Listowner FAQ

I am ready to create a mailing list how do I get started?
Contact the DOIT helpdesk at helpdesk@jjay.cuny.edu or x8200 to request one. Once it is created you can manage your mailing list by accessing it at http://listserver.jjay.cuny.edu/and selecting "Mailing list management interface".


 
How do I get my initial or reset my Listserver password?
  1. Open a web browser and open listserver.jjay.cuny.edu
  2. Under "Assistance" select "Get a Listserv Password For This Server"
  3. Enter the information requested and click submit. You will receive an email asking you to validate the password you entered in step 2

How do I add or remove subscribers from my list?
  1. Log in to your list at http://listserver.jjay.cuny.edu/
  2. Click on "Mailing List Management" interface
  3. Click on the "Subscribers" link
  4. Use the appropriate form box to examine and remove or add a user

The web interface is tedious. How do I add a large number of subscribers at once?
  1. Log in to your list at http://listserver.jjay.cuny.edu/
  2. Click the "Bulk" button. This will allow you to upload a large text file through a web browser.
  3. The file format is one email address per line a space and the subscriber’s name.

    For example:
    helpdesk@jjay.cuny.edu helpdesk
    jlaub@jjay.cuny.edu Joseph Laub
    ppanchal@jjay.cuny.edu Praveen Panchal

How do I get a printable list of all the list subscribers?
  1. Log in to your list at http://listserver.jjay.cuny.edu/
  2. Click on "Mailing List Management" interface
  3. Click on the "Subscribers" link. Under Review the List Membership click "in a browser window" or "by email"

How do I or the subscribers post to the list?
Simply send an email to "helpdesk@jjay.cuny"  

What happens if a subscriber’s email address not longer exists?
The email will bounce back to the Listowner. If this happens chronically for a given email address the Listowner should unsubscribe the account.
  

Subscriber Management takes a lot of time. Is there any way to automate some of my subscriber list management?
The majority of list management after a list is configured is comprised of adding and removing list users. Having DOIT create a "unsubscribe" link to the bottom of an email will cut down immensely on the amount of list administration. Additionally, listserv provides a large number of automated management options to help perform subscriber removal.


 
How do I add a unsubscribe link to bottom of the messages sent out on my list?
Open a helpdesk call by sending an email to helpdesk@jjay.cuny or by contacting the helpdesk at x8200.


 
Is there a way to unsubscribe a user automatically it their email bounces?
Yes. If you want to turn this feature on:
  1. Login to "Mail List Management Interface" at http://listserver.jjay.cuny.edu/
  2. Click on "Configuration"
  3. Add a line "Auto-Delete=YES"
  4. Click Update

For more options pertaining to the Auto-Delete function please visit: http://www.lsoft.com/news/techtipLSV-issue1-2006-us.asp
 
Listserver subscribers FAQ

How do I get my initial or reset my Listserver password?
  1. Open a web browser and open listserver.jjay.cuny.edu
  2. Under "Assistance" select "Get a Listserv Password For This Server"
  3. Enter the information requested and click submit. You will receive an email asking you to validate the password you entered in step 2

How do I subscribe to a list?
On open lists you can subscribe under the "Subscribers Corner" on the Listserver website. On closed lists (invitation only) you will need to contact the listowner to have them manually subscribe you.

Login to the the Listserver web interface http://listserver.jjay.cuny.edu/
  1. Click "Subscriber's Corner" to see the lists to which you are currently subscribed.
  2. Check the box next to each list you want to leave.
  3. At the bottom of the "List Names" column, select the "Unsubscribe" option from the drop-down list.
  4. Click "Submit"

How do I unsubscribe from a list?
There are three options:
  1. If the list has an unsubscribe link embedded in the messages that are set from the list you only need click it to unsubscribe.
  2. Send an email to listserv@listserver.jjay.cuny.edu with the following in the body of the email not the subject: Unsubscribe "listname"
  3. If options 1 or 2 have not been enabled, you will have to email the list owner and request he or she will remove you manually.

how do I contact the Listowner of a list?
Simply send an email to owner- "listname" @.listserver.jjay.cuny.edu  

how to I determine to which list I am subscribed?
Login to http://listserver.jjay.cuny.edu/ and click "subscribers corner"  

how do I access the online archives of a Listserver list?
  1. Open a web browser to http://listserver.jjay.cuny.edu/
  2. Login
  3. Under "Subscriber" pages select online mailing list archives
 


AUDIO VISUAL SERVICES
What is CTS?
What is AVS?
I would like to make a CTS request, how do I do this?
How can I reserve AV equipment for events?
How can I request a multimedia production?
What is the minimum notice time required for me to make an AVS/CTS request?
Due to unforeseen circumstances, my request for a special event is no longer needed or must be changed. What do I do?
My scheduled delivery of equipment or films is running late, whom do I contact?
What kind of audio visual event support does AVS provide?
What kind of multimedia production services does AVS offer?
What about podcasting?   
 
What is CTS?
CTS is the department in charge of Smart classrooms, the unlocking/locking of E-podiums and distribution of films and audio/visual equipment and training.
 
What is AVS?
AUDIO VISUAL SERVICES provides presentation technology support for non-classroom college events, conferences, meetings, conferences and cultural programs for faculty, staff, and students and outside organizations.

We also offer multimedia production services providing digital video production and editing in SD and HD video in a variety of formats including DV, DVD, and video files. Our facilities include a professional three-camera broadcast television studio and a soundproof podcast recording room.

Please note: AVS does not provide audio visualsupport for classroom needs. If a faculty member needs AV support for classes, the faculty member must contact the DoIT Help Desk and ask to have a work order submitted to CTS (Classroom Technology Services).
I would like to make a CTS request, how do I do this?
Please contact the DoIT Helpdesk at (212) 237-8200 or emailing the Helpdesk at helpdesk@jjay.cuny.edu; and please be ready with the following information:
  • Date of delivery
  • Time and Period, Start and End
  • Location
  • Specifics of what equipment or films will be needed
How can I reserve AV equipment for events?


1.   Log onto the John Jay College Intranet.

2.   Click on AVS REQUEST.

3.   Complete Request.

4.   Click Submit.

5.   Once a form is completed, you will receive an acknowledgment of the successful submission of the form from the DoIT Help Desk:

This acknowledgment is not a booking of your request, just an acknowledgment that your form has been submitted for processing..

6.   Within twenty-four hours, of the acknowledgment sent to you from the Help Desk, you will receive an e-mail confirmation from AVS that your request has been booked and placed on the AVS schedule.

If, after booking your event, there are any changes or corrections, or if your event is cancelled, please contact AVS at ext. 8652 or the DoIT Help Desk at x8200. In the event of changes (either with equipment or room locations) or cancellations, please notify AVS immediately and follow it up with a written notice or e-mail. We will make every effort to provide services and accommodate any changes you may have concerning your request.


How can I request a multimedia production?
The basic procedure is the same as stated above: an AVS ONE-TIME EVENT REQUEST FORM must be submitted over the John Jay College Intranet.

Additionally, for all videotaping, every person that is to be videotaped must complete a RELEASE FORM that grants permission for the subject to be videotaped. Release forms must be completed and provided to AVS and the requester must assume responsibility for permitting the subjects to be videotaped.

Video shoots (one, two, and three cameras) must be coordinated in advance with the AVS office.

For lectures requiring insertions of PowerPoint presentations, the PowerPoint file for the lecture must be provided to AVS.

Finally, for media transfers and copies, AVS can only copy and transfer NON-COPYRIGHTED MATERIALS. If the source is copyrighted, AVS will not be able to copy or transfer the material unless written permission from the copyright holder of the source media is given to AVS granting permission to make the copies and transfers.


What is the minimum notice time required for me to make an AVS request?
AVS requires at FIVE-BUSINESS DAY notice on all AVS service requests. Any request under five days will be dependant upon equipment and staff availability.


Due to unforeseen circumstances, my request for a special event is no longer needed or must be changed. What do I do?
For AVS requests, contact the DoIT Helpdesk at x8200 or e-mail pbrenner@jjay.cuny.edu.


My scheduled delivery of equipment or films is running late, whom do I contact?
Contact the DoIT Helpdesk at x8200.


What kind of audio visual event support does AVS provide?
Audio Visual Services will arrange all audiovisual support requirements for your event, conference, or reception. Audio amplification, multimedia projection and multimedia production are all parts of our service package. AVS provides:
  • Lap Top/LCD Projection with MS Office and Wireless Internet
  • Large Venue Panasonic WXGA 5000 LCD Projector 
  •  Shure Beta 58A microphones 
  •  Wireless microphones
  • TASCAM large venue portable sound system
  • Small portable sound units
  • Tripod Screens
  • Large Venue 9x12 screen
  • Audio Recording (Tape and Digital)
  • Video Recording (HD, DV, Mini-DV, VHS)
  • Camcorders
  • TV/VHS-DVD carts
  • Slide Projection
  • Overhead Projection
  • Document Camera


In addition, the following lecture rooms are wired with e-podiums (computer, DVD/VHS playback, Internet connectivity, ceiling mounted LCD projector):

  • 630T
  • 610T
  • Multi-Purpose Room
  • 1311N
  • 4302N

What kind of multimedia production services does AVS offer?
Audio Visual Services offers a wide-range of multimedia production services to meet all of your production needs including:

  • Full concept development
  • Scriptwriting
  • Shooting in-studio or on-location
  • Music and sound effects
  • Narration services
  • Graphics and animation capability
  • DV/HD recording and editing
  • Encoding for the web or DVD
  • Duplication services Production projects include promotional productions, video productions, and event video productions.


MULTIMEDIA PRODUCTION SERVICES: EVENT VIDEOTAPINGS: Single and multi-camera (DV, Mini-DV, HD) video recording to capture your event.

BROADCAST TELEVISION STUDIO: A full-service video production studio available for interviews and talk heads programming. The control room houses a digital switcher, character generator, and teleprompter.

DIGITAL EDITING: Digital Editing utilizing Final Cut Studio on Apple G5 computers. Titles, graphics, voice over and production music can be created for your productions.

VIDEO/AUDIO ENCODING: MPEG-2, MPEG-4, H.264, QT, WMV, mp3, AIFF, iPhone, AppleTV, Hinted files can be created for podcasts and Internet streaming.

VIDEO CONVERSION: Source videos can be converted to NTSC, PAL, and SECAM formats. Source material can also be converted to HD, SD, DV, Mini-DV, DVD, and VHS. Please note: copyrighted material cannot be converted to other formats.

MULTIMEDIA DUPLICATION: Non-copyrighted source material can be duplicated to HD, DV, Mini-DV, DVD, and CD. Requester must supply the blank media for copies to be made and there is a limit of 25 copies per master video or audio source.


What about podcasting?
Housed in the Broadcast Television Studio, Audio Visual Services provides a soundproof audio recording facility for John Jay College community to use for producing audio podcast files for the Internet and computer/mp3 players. The equipment consists of:

  • Apple iMAC with Audacity and Garageband
  • Mackie Onyx 1220 Mixer
  • Edirol UA-25 Audio Capture Device
  • DBX 1066 Compressor/Limiter
  • Marantz PMD670 Digital Audio Recorder
  • Shure SM7B Microphone
  • Logitech USB Microphone

PORTAL
What is the CUNY Portal?
I need a CUNY Portal account. Where do I go to create one?
Why do I receive a Mismatch Information error when registering for the CUNY Portal?
I am registered but I forgot my portal User-ID. How may I retrieve it?
Why do I need to Use the Portal Login?
How do I customize my view on CUNY portal?
How do I change my Portal password?


 
What is the CUNY Portal?
The Portal can best describe as a gateway to CUNY: college websites, information about applying to CUNY, registering for classes, events, and campus directories. While most of this information was previously available, the CUNY portal makes it easier and faster to find what you need.  

I need a CUNY Portal account. Where do I go to create one?
Click the Log-in link on the left navigation bar. This will bring you to the Portal Login page. Click on the Register Now Link Select the option that best describes your affiliation with the University: e.g., Student, Faculty, Staff On the User Validation screen enter you Last Name, Social Security number and Date of Birth. Continue inputting the required information to complete the account creation.  

Why do I receive a Mismatch Information error when registering for the CUNY Portal?
1. Incorrect information for students needs to be corrected (in SIMS) via the Registrar's Office. As a note, a user can register in for the CUNY Portal using the incorrect information, but they must have it corrected.

2. For users that may be both staff and student, they need to check both the HR department and the Registrar's Office to correct information.

3. Make sure that you are not mistyping necessary information (i.e. SS#, Name, DOB.)  
I am registered but I forgot my portal User-ID. How may I retrieve it?
User ID can be retrieved by calling the Office of Information Technology at x8200.  

Why do I need to Use the Portal Login?
The Portal will allow you access to Blackboard, eSIMS, ePermit, and other CUNY services.

How do I customize my view on CUNY portal?
To create your customized view you must login. A new tab will appear in the upper right hand corner. Click on MY Page and select one of the edit buttons and change information.  

How do I change my Portal password?
To change your Portal password you must login. A new link will appear in the lower left hand corner. Click on MY Profile then click on Modify located at the bottom of the page then you can change your password.



TELEPHONE
Why does my rollover number not go directly to phone mail?
How can I make long distance calls?
I am moving to a different department, may I take my phone number with me?
My phone rings to a different department, what should I do?
My phone goes straight to phone mail. How do I stop this?
How do I forward my phone to another number?  

Why does my rollover number not go directly to phone mail?
Only your primary number is configured to go to phone mail, not your rollover.  

How can I make long distance calls?
If you are faculty you will need your department chair's permission to have long-distance added to your phone services. If it should happen be needed only on a one-time basis, please call the helpdesk so we may create a work order for it.
 
I am moving to a different department, may I take my phone number with me?
Yes, but only if the number does not pertain to or is the main number of the department you were a part of.  

My phone rings to a different department, what should I do?
This means your phone has been forwarded. To disable this, just press ##91  

My phone goes straight to phone mail. How do I stop this?
You have Do-Not-Disturb enabled. To disable this just press ##5  

How do I forward my phone to another number?
To forward your phone just press #91 then the number you wish to forward to then # again when you are done. Example: I wish to forward all my calls to the John Jay Helpdesk at 8200. I would first press #91 then number then # again to complete.

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