Bursar Office Holds

Bursar Office Holds

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ACCOUNT HOLDS
BURSAR HOLD (B)
BURSAR IN-HOUSE COLLECTION (BIH)
COLLECTION AGENCY HOLD 1 /IMMEDIATE CREDIT RECOVERY (BIC)
COLLECTION AGENCY HOLD 2/ACCOUNT CONTROL TECHNOLOGY (BAZ)
RETURNED CHECK INDICATOR (BCK)

REMOVING A HOLD
IN-PERSON, SAME DAY HOLD RELEASE
DELAYED RELEASE/PAYMENTS WITH CHECK/E-CHECK
FINANCIAL AID PENDING (FAP)
COLLECTION AGENCY PAYMENT
REINSTATE CHECK WRITING PRIVILEGES
 

ACCOUNT HOLDS

BURSAR HOLD (B)
A Bursar Hold is placed on a student’s record when a semester balance is not satisfied in full by the due date. A Bursar hold cannot be released until the outstanding balance is paid in full. This hold will prevent future registration as well as the request of transcripts, duplicate documents and enrollment verification. 

BURSAR IN-HOUSE COLLECTION (BIH)
Your account is in default and the college is attempting to collect the debt. YOU HAVE NOT BEEN PLACED WITH A COLLECTION AGENCY.

A Bursar In-House Collection Hold (BIH) is similar in function to a standard Bursar Hold, preventing future registration as well as the release of transcripts, duplicate documents and enrollment verification. BIH Holds indicate your account is in default and placed on sanctions until the debt has been collected. BIH Holds are Universal. Holds categorized as ‘Universal’ can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.

COLLECTION AGENCY HOLD 1 /IMMEDIATE CREDIT RECOVERY (BIC)
Students are transferred to a primary collection agency if the balance is past due 6 months after the semester has ended. The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with Immediate Credit Recovery 1-800-964-5689. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from the debt holding agency. BIC Holds are Universal. Holds categorized as ‘Universal’ can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.

COLLECTION AGENCY HOLD 2/ACCOUNT CONTROL TECHNOLOGY (BAZ)
Students are transferred to a secondary collection agency if the balance has remained unpaid with the primary agency, Immediate Credit Recovery, for more than one year. The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with Account Control Technology 1-866-887-2800. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from the debt holding agency. BAZ Holds are Universal. Holds categorized as ‘Universal’ can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions. 

RETURNED CHECK INDICATOR (BCK)
A Returned Check Indicator is placed on the student's record if a check payment made to the account has bounced. BCK Holds merely prevent the use of personal checks as a method of payment, even if the student wishes to use a check from someone else. A RETURNED CHECK INDICATOR DOES NOT BLOCK REGISTRATION, RELEASE OF TRANSCRIPTS OR OTHER BUSINESS WITH JOHN JAY COLLEGE.

Checks payments returned (physical or electronic) to the College by a financial institution, regardless of the amount or reason for the return, will automatically incur a $20.00 REPROCESSING FEE in addition to the original obligation. The Bursar’s Office will attempt to notify the student or former student who submitted the check to provide information on making payment. A Full payment must be made within two weeks of the date of the check being returned to the College. Failure to meet the deadline will result in a $15.00 LATE PAYMENT FEE.

REMOVING A HOLD

IN-PERSON, SAME DAY HOLD RELEASE
For a same day release of a Bursar Hold, outstanding balances should be paid in-person with cash or money order.  CHECKS/E-CHECKS WILL DELAY HOLD RELEASE FOR 10 DAYS.

PAYMENTS WITH CHECK/E-CHECK
Personal checks/e-checks will delay the clearance of your record for up to 10 business days as this is the college's policy to ensure payments have cleared successfully. If you would like the hold lifted prior to ten (10) business days you must provide proof the funds have been successfully deducted from your bank account. Pending or processing transactions WILL NOT be considered. The CUNY generated email confirming your payment does not serve as proof the funds have been deducted from your account.  Acceptable documents include:

BANK STATEMENT
TRANSACTION HISTORY
ACCOUNT SNAPSHOT FROM ONLINE/MOBILE APPLICATION

*ONLY secure image files or PDFs will be accepted.

FINANCIAL AID PENDING (FAP)
Students requesting additional or supplementary financial aid/waivers must have their awards approved/authorized prior to requesting the release of their Bursar hold. The award source and amount must be reflected in CUNY First Student Financials. All inquiries pertaining to the financing of education costs should be addressed by the Financial Aid Department. 

COLLECTION AGENCY PAYMENT
If your balance is held with a Collection Agency, all payments (including collection fees/surcharges) must be paid in full with the appropriate agency. Please allow up to ten days for the Collection Agency to notify John Jay that the balance has been paid in full. Upon confirmation of full payment, the Bursar hold will be released.

REINSTATE CHECK WRITING PRIVILEGES

GRANTED if 1. The financial institution supplies a letter to the College admitting a processing error on its part or 2. You provide an official bank statement from the payment account reflecting sufficient funds on the date of the payment (e-check).

DENIED if 1. You have had several check payments returned or requested more than one (1) reinstatement 2. If the bank statement provided shows the account had insufficient funds at the time of payment.

IMPORTANT
All documentation must be provided to a Bursar representative. A decision will be made based on the legitimacy of the information provided. A decision to reinstate check privileges does NOT release the student from the $20.00 reprocessing fee.