Bursar Office Holds

Bursar Office Holds

Make sure you take the action required to remove the hold before you are scheduled to register for classes. The first step is to understand all hold listed on your record to how to remove them.



Hold Description Removing the Hold
     
B Bursar Hold
A Bursar Hold is placed on a student’s record when a semester balance is not satisfied in full by the due date. A Bursar hold cannot be released until the outstanding balance is paid in full. This hold will prevent future registration as well as the request of transcripts, duplicate documents and enrollment verification. 

In-Person, Same-Day, Hold Release
For a same day release of a Bursar Hold, outstanding balances should be paid in-person with cash or money order. 

Delayed Release (10-days) Personal Check/E-Check
Personal checks/e-checks will delay the clearance of your record for up to 10 business days as this is the college's policy to ensure payments have cleared successfully.

If you would like the hold lifted prior to ten (10) business days you must provide proof the funds have been successfully deducted from your bank account. Pending or processing transactions WILL NOT be considered. The CUNY generated email confirming your payment does not serve as proof the funds have been deducted from your account.  Acceptable documents include (Only secure image files or PDFs will be accepted):

  • Bank Statement
  • Transaction history
  • Account snapshot from an online or mobile application

 

Financial Aid Pending (FAP)
Students requesting additional or supplementary financial aid/waivers must have their awards approved/authorized prior to requesting the release of their Bursar hold. The award source and amount must be reflected in CUNY First Student Financials. All inquiries pertaining to the financing of education costs should be addressed by the Financial Aid Department. 

     
BIH Bursar In-House Collection
Your account is in default and the college is attempting to collect the debt. You have NOT been placed with a collection agency. A Bursar In-House Collection Hold (BIH) is similar in function to a standard Bursar Hold, preventing future registration as well as the release of transcripts, duplicate documents and enrollment verification. BIH Holds indicate your account is in default and placed on sanctions until the debt has been collected. BIH Holds are University Holds. These holds are universal and can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.
 
     
BIC Collection Agency hold 1/Immediate Credit Recovery
Students are transferred to a primary collection agency if the balance is past due 6 months after the semester has ended. The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with Immediate Credit Recovery 1-800-964-5689. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from the debt holding agency. BIC Holds are University Holds. These holds are universal and can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.
If your balance is held with a Collection Agency, all payments (including collection fees/surcharges) must be paid in full with the appropriate agency. Please allow up to ten days for the Collection Agency to notify John Jay that the balance has been paid in full. Upon confirmation of full payment, the Bursar hold will be released. 
     
BAZ Collection Agency Hold 2/ Account Control Technology
Students are transferred to a secondary collection agency if the balance has remained unpaid with the primary agency, Immediate Credit Recovery, for more than one year. The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with Account Control Technology 1-866-887-2800. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from the debt holding agency. BAZ Holds are University Holds. These holds are universal and can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.
If your balance is held with a Collection Agency, all payments (including collection fees/surcharges) must be paid in full with the appropriate agency. Please allow up to ten days for the Collection Agency to notify John Jay that the balance has been paid in full. Upon confirmation of full payment, the Bursar hold will be released. 
     
BNE Blocked Electronic Checks
Accounts in Collections are prohibited from making payment directly to CUNYfirst via electronic check.
If your balance is held with a Collection Agency, all payments (including collection fees/surcharges) must be paid in full with the appropriate agency. Please allow up to ten days for the Collection Agency to notify John Jay that the balance has been paid in full. Upon confirmation of full payment, the Bursar hold will be released.
     
BCK

Blocked Personal Checks
Placed on the student's record if a check payment made to the account has bounced. BCK Holds merely prevent the use of personal checks as a method of payment, even if the student wishes to use a check from someone else. A returned check indicator does NOT block registration, release of transcripts or other college business.

Checks payments returned (physical or electronic) to the College by a financial institution, regardless of the amount or reason for the return, will automatically incur a $20.00 reprocessing fee in addition to the original obligation. The Bursar’s Office will attempt to notify the student or former student who submitted the check to provide information on making payment.

A Full payment must be made within two weeks of the date of the check being returned to the College. Failure to meet the deadline will result in a $15.00 late payment fee.

A courtesy release of this indicator will be APPROVED one-time providing:

1. The financial institution supplies a letter to the College admitting a processing error on its part.
2. The student provides an official bank statement from the payment account reflecting sufficient funds on the date of the payment (e-check).

A release of this indicator will be DENIED if:

1. Several check payments made to the account have been returned.
2.
The student has requested more than one (1) reinstatement of check privileges.
3.
The reason for rejections was due to insufficient funds at the time of payment.

Note
All documentation must be provided to a Bursar representative. A decision will be made based on the legitimacy of the information provided. A decision to reinstate check privileges does NOT release the student from the $20.00 reprocessing fee.

     
BRF Bursar Do Not Refund Refund
Processing a refund will be delayed and/or postponed subject to account review. 
Contact a bursar representative for more information and account audit report.