Center Policies All Students Must Know

Center Policies All Students Must Know


You may schedule up to three appointments per week per subject.

Appointments are 50 minutes or less from the scheduled start time. Please note, if you are more than 10 minutes late for an appointment without notifying the center in advance, the MSRC reserves the right to reassign your tutor to another student.

Students may utilize the MSRC Walk-In for quick assistance. Subjects are covered based on tutor availability.

After three No-Shows (failure to attend a tutorial session) or six Late Cancellations (failure to give 24- hour notice when canceling an appointment), the MSRC reserves the right to cancel all future appointments without notice; although you will not be allowed to make appointments in advance for the remainder of the semester, you may come in on a drop-in/walk-in basis - subject to tutor availability.

In addition to your appointments and the walk-in support services, you can also utilize workshops, study groups, and the computer lab.


Communication from the center goes to your John Jay email account. You are required to check your email regularly if you are using any center services.  If you are having difficulty accessing your John Jay email account, please call the Helpdesk at (212) 237-8200.


Tutors do not help students directly with graded assignments. Your grades must reflect your own work, not the work of a tutor. If you have a graded homework assignment, take-home exam, lab report, etc., your tutor will be happy to work with you on similar material until you master the concepts so you can complete your graded assignment on your own.


If you have received a tutoring referral from your instructor or your instructor requires/rewards attendance at tutoring, you are expected to stay the entire hour in order to receive credit for attending. If you only have a few questions of your own, try working with the tutor on additional similar problems, having the tutor quiz you on your class notes to check your understanding, reviewing older material, or previewing material that is coming up soon. If you’re not earning an A on every test, there is definitely more work you could be doing with a tutor!


You may schedule appointments up to three weeks in advance.  For best results, please plan ahead.  In order to get an appointment during times of peak demand, you may need to be on campus earlier or later than you usually are, or on a day you don’t usually come. If your schedule is very tight and you don’t have that kind of flexibility, you should schedule your tutoring appointments farther in advance to get the dates and times you need. This is especially important for students in courses with mandatory/incentivized tutoring and those who have been referred by their instructor.


Eating and drinking in the center is a privilege, not a right.  Under no circumstances may you eat or drink in the computer lab.


Cell phone use is not permitted anywhere in the center. If you must use your phone, please do so in the hallway.


This is an academic computing lab. Students are not permitted to access Facebook, Flickr, Twitter, YouTube, Hulu, or any other recreational web sites from this lab.  Computers are available throughout the college for recreational use.  Also, please note that the center staff does not provide technical support. If you need assistance operating a computer or using standard software, please use the large lab downstairs in room L2.72.00 NB, where technical support is available. If you are having trouble with course-specific software, please contact the publisher or your instructor.

You must have a valid John Jay student username and password to log in to computers in this lab and to release print jobs at the print station.  If you have not logged on lately, you may need to reset your password before you can use the lab.


You must surrender your John Jay ID card or a valid driver's license or state ID in order to check out a resource.  You may check out one book per ID.  Materials checked out of the resource library are due back before the close of business the same day. Under no circumstances may you take a book out overnight. If you do not return an item on time, you may be barred from future borrowing, and a hold may be placed on your registration.  

Please note that the center’s resource library is not intended to be a substitute for buying your own books. You are responsible for purchasing all required reading materials for your classes.


The MSRC is primarily a place for tutoring and quiet study.  Students are welcome to use the study tables to study in groups; however, you are required to keep your voice down to library level at all times.  Students who disrupt the quiet of the center will be asked to leave.   


The Math & Science Resource Center expects those who use our services to respect the rights of others and to follow center policies. Responsible conduct is required at all times. All students are required to comply with center policies and the instructions of center staff.  Individuals who fail to do so may be asked to leave the center and may lose their center privileges permanently.   Individuals who violate center policies and/or engage in unacceptable conduct such as loud or disruptive behavior, verbal abuse, physical abuse, or refusal to comply with requests from members of the staff may lose their center privileges and/or be subject to disciplinary action by the college.


Last updated 06/22/2017