Maria R. Volpe

Maria R. Volpe

Maria R. Volpe, PhD
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520.40 Haaren Hall


PhD     New York University
MA       New York University
BA        State University of New York, Plattsburgh


Maria R. Volpe, Ph.D. is Professor of Sociology, Director of the Dispute Resolution Program at John Jay College of Criminal Justice - City University of New York, and Director of the CUNY Dispute Resolution Center, a university-wide center focusing on dispute resolution research and innovative program development.

An internationally known scholar, Dr. Volpe has lectured, researched, and written extensively about dispute resolution processes, particularly mediation, and has been widely recognized for her distinguished career in the field of dispute resolution, including the 2017 NYS Council on Divorce Mediation Lifetime Achievement Award, 2016 Arab Students United, 2015 James E. Jones Diversity Award, 2014 Faculty Advisor of the Year, 2013 FamilyKind Recognition, 2011 Frontline Champion Award, 2010 Association for Conflict Resolution of Greater New York Achievement Award, 2008 Lawrence Cooke Peace Innovator Award, 2008 Network for Peace Recognition, among others. In addition to teaching and research, she mediates conflicts in educational settings, conducts dispute resolution skills training, administers grant-funded projects, and facilitates for a wide range of groups. At John Jay College, she has created and facilitated town meetings, cops and kids dialogues, Muslim/Non-Muslim student dialogues, Black Jewish Dialogues, intergenerational dialogues, and Asian American student discussions. Since 9/11 she initiated the NYC-DR listserv, the monthly NYC-DR Roundtable Breakfast, and a variety of dispute resolution public awareness initiatives.

Dr. Volpe is an Editorial Board Member of Conflict Resolution Quarterly, Negotiation Journal at Harvard Law School, and Practical Dispute Resolution; Past-President of the Society of Professionals in Dispute Resolution [now the Association for Conflict Resolution]; Founder and Ex-President of the New York City Chapter of SPIDR [now ACR GNY]; Member of Dispute Resolution Advisory Committee of the NYS Unified Court System; Former Board Member of the National Conference on Peacemaking and Conflict Resolution [NCPCR]; Ex-Board Member of the Association for Conflict Resolution of Greater New York; ex-Board Member, New York Peace Institute; Member of Association for Conflict Resolution Diversity and Equity Network; Member, Global Advisory Board, Human Dignity and Humiliation Studies;  American Bar Association Dispute Resolution Section Diversity and Ombuds Committees, among others.

Dr. Volpe's current research focuses on police use of mediation, conflict resolution in higher education, dispute resolution responses to disasters since 9/11, informal responses to conflict used by immigrants, roots of diversity in the dispute resolution field, the role of religion in reconciliation, and barriers to minority participation in dispute resolution. She received her Ph.D. from New York University where she was an NIMH Fellow. Her full cv is available at


Conflict Resolvers' Responsibility To Shape the Message of Negotiation, Feb 2016.


Preface and Co-Editor [with S. Fatima] The Mosaic of Urban Muslims in New York City. CUNY Dispute Resolution Center, 2015.


Mediation in the Future of Policing,, May 2015: translated into Russian and published in Mediation and Law. Intermediation and Conciliation, No. 38.


Post Disaster ADR Responses: Promises and Challenges.  Fordham Environmental Law Review, 2014, Vol. 26, No 1, pp 95-132

Preface and Co-Editor [with S. Fatima] Finding Islam in Tomorrow. CUNY Dispute Resolution Center, 2014.

"Police as Conflict Resolvers” in The Handbook of Conflict Resolution: Theory and Practice [ed by Morton Deutsch, Peter Coleman and Eric Marcus], 2014.

“Police and Mediation: Natural, Unimaginable or Both” in Moving Toward a Just Peace: The Mediation Continuum [ed by JanFritz] Springer (The Netherlands), 2014.

"The Mediation Process: Contrasting Perspectives" Family News and Views - AFCC NY, Fall 2013.

“Roots of Diversity in Dispute Resolution: Preliminary Observations” [with M. Johnson] ACResolution, Vol 13, No 1  Winter 2013.

“Mediation Remains Elusive in Public Discourse Despite Its Ubiquity” Alternatives to the High Cost of Litigation, Vol. 30 No. 10  November 2012.

Co-guest Editor [with M. Johnson], Dispute Resolution Magazine, Diversity Issue: Uncovering Race in Dispute Resolution,American Bar Association, Spring 2009;

“Uncovering Race in Dispute Resolution” [with M. Johnson]. Dispute Resolution Magazine, Spring 2009.

“Mediation in Criminal Justice” Encyclopedia of Race and Crime, edited by Helen T. Greene and Shaun L. Gabbidon, SAGE, 2009.

“Negotiation Nimbleness When Cultural Differences are Unidentified” [with J. Cambria], in Rethinking Negotiation Teaching: Innovations for Context and Culture ed by C. Honeyman, J. Coben, and G. De Palo.  St Paul, MN: DRI Press, 2009.

“Taking Stock:  ADR Responses in Post-Disaster Situations” Cardozo Journal of Conflict Resolution,Spring 2008, Vol 9, No 2.  

“Barriers to Participation:Challenges Faced by Members of Underrepresented Racial and Ethnic Groups In Entering, Remaining, and Advancing in the ADR Field” [with R. A. B. Bush,G. A. Johnson, Jr., C. M. Kwok, J. Tudy-Jackson, R. Velez] Fordham Urban Law Journal, 2007, Vol 35,No 1.

“Restorative Justice in Post Disaster Situations:  Untapped Potential” Cardozo Journal of Conflict Resolution,Spring 2007, Vol 8, No 2.

“CommunityDispute Resolution” Encyclopedia of Police Science, 3rd Edition, 2 vols., ed. By Jack R. Greene. New York: Routledge, 2006.

“PoliceMediation” Encyclopedia of Police Science,3rd Edition, 2 vols., ed. Jack R. Greene. New York: Routledge, 2006.

“Looking Back, Looking Ahead: The Role andRelevance of ADR Responses to Disasters” American Bar Association Dispute Resolution Magazine, Fall 2006. 

 “Negotiating with the Unknown” [with J. Cambria,H. McGowan, C. Honeyman] in The Negotiator’s Fieldbook: The Desk Reference for the Experienced Negotiator, ed by A. K. Schneider and C. Honeyman, Washington:American Bar Association, 2006.

“Police Mediation: Research Survey Themes”[with N. Phillips] in Dispute Resolution:Managing Conflicts in Diverse Contexts, ed by N. Phillips and S. Strobl, NY: CUNY Dispute Resolution Center, 2006.

"L'uso della mediazione da parte delleforze di polizia" [with N. Phillips], in La mediazione come strumento di intervento sociale, ed by L.Luison.  Milano, Italy: Franco Angeli,2006.                                                                 

“Conflict and Humiliation: The Simplicities of Reversing Destructive Conflict” An Interview with Dr. Maria Volpe in the Newsletter of the Crisis Intervention Section of the Association of Conflict Resolution, Feb 2006,                                  

“Restorative Justice Responses to Post-9/11Hate Crimes: Potential and Challenges” [with S. Strobl] Conflict Resolution Quarterly, Summer 2005, Vol 22, No 4.

“Responses to 9/11 Reveal Opportunities – And Barriers – for Commercial ADR”  [with S. Strobl] Alternatives to the High Cost of Litigation, June 2005, Vol 23, No 6.

“Police Mediation” Law Enforcement Encyclopedia, Sage, 2005.

“Conflict Resolvers Respond to 9/11” [with S. Strobl] ACResolution, Fall 2004, vol4, issue 1.

“Police Use of Mediation” [with N. Phillips]   Conflict Resolution Quarterly, Winter2003, Vol 21, No 2.

“Dispute Resolvers in a Post-September 11th World” [with S. Strobl] Practical Dispute Resolution, (3)1,2003.

“Conflict Resolution Approaches to the Reduction of Adolescent Violence: Negotiation and Peer Mediation Initiatives” [with D. Jones-Brown] in A Multicultural Approach for Understanding and Dealing with Violence: A Handbook for Psychologists and Educators[ed by Barbara Wallace], Sage, 2003.

“Intractable Conflict From the Bottom Up” [with S. Cheldelin, M. Greenberg, and C. Honeyman]Negotiation Journal, Jan 2003.

“What Don’t We Know? What Do We Need to Know?  And,How Will We Find It?” [with S. Cheldelin, M. Greenberg, C. Honeyman] Introduction to Negotiation Journal,Oct 2002.

“What Can the DR Community Learn From Sept.11?  The Future”American Bar Association Dispute Resolution Magazine, Spring 2002.

“Alternative Dispute Resolution” in Encyclopedia of Crime and Punishment, Thousand Oaks, Ca.: Sage, 2002.

“Resolving and Managing Conflicts in Academic Communities: The Emerging Role of the ‘Pracademic’” with D. Chandler Negotiation Journal, July 2001.

“Settling Criminal Cases in Community Dispute Resolution Programs in New York City” in Crime and Justice in New York City [edby Andrew Karmen], McGraw Hill, 1998; reprinted in Crime and Justice in New York City, Vol. II: New York City’s Criminal Justice System, An Area Handbook, 2000-2001 Edition [ed by Andrew Karmen],Thomson Learning, 2001.

“Mediation in the Criminal Justice System: Process, Promises and Problems” American Bar Association Dispute Resolution Magazine, Fall 2000; also served as guest editor.

“Resolving Conflicts in Institutions of Higher Education: Challenges for Pracademics”[with D. Chandler]. Conference Proceedings: Reflective Practice in Institutionalizing Conflict Resolution in Higher Education held by The Consortium on Negotiation and Conflict Resolution at Georgia State University,May 1998.

"Using Town Meetings to Foster Peaceful Coexistence" in Handbook on Interethnic Coexistence [ed by Eugene Weiner],Continuum Books, 1998.

"Conflict Resolution: An Emerging Landscape" Consumer News, Part 1 in Vol 1, No. 6, June 1996, Part 2 in Vol 1, No. 7, July 1996.

"Creating a Kids and Cops Program" in American Bar Association's Proceeding of 8th National Conference on Children and the Law, Washington, DC, June 1996.

"An Urban University-Based Conflict Resolution Program" Education and Urban Society, Vol. 27, No. 1, Nov 1994.

"Negotiating and Mediating in Stressful Situations" [with R. Louden] in Community Disorders and Policing [ed by T. Marshall], London: Whiting and Birch, 1992.

"Mediation and Diversity on College Campuses" [with R. Witherspoon], Mediation Quarterly, Summer 1992;reprinted in  The Twenty-First Century Mosaic: Resolving Disputes in a Culturally Diverse Society ed by E. McGlynn and T. Christian, Loudonville, NY: Siena College, 1993.

Conflict Processing [co-edited with P. Maida], Michigan State University Press, 1992.

"Mediation and Probation: The Presentence Investigation" [with C. Lindner], Mediation Quarterly, Fall 1991.

"Mediationin the Criminal Justice System: Process, Promises, Problems" in Criminology as Peacemaking [ed by H. Pepinsky and R. Quinney], Indiana University Press, 1991.

"Dispute Resolution Education, Training and Critical Issues for Criminal Justice Professionals" reprinted in Systematic Analysis in Dispute Resolution, [ed by S. Nagel and M. Mills],Greenwood-Quorum Books, 1991; originally published in Law and Policy Studies, vol 2 [ed by S. Nagel], JAI Press, 1988.

Contributor,Making the Tough Calls: Ethical Exercises for Neutral Dispute Resolvers Washington DC: Society of Professionals inDispute Resolution, 1991.

"ADR Legislation and Criminal Disputes: Some Observations" SPIDR 1989Conference Proceedings, 1990.

"Hostage Negotiations: Skills and Strategies for Third Party Intervention in High Stress Situations" [with R. Louden], SPIDR1989 Conference Proceedings, 1990.

"Beneath the Tip of the Iceberg: Understanding Deeply Entrenched Conflict" SPIDR [Society of Professionals in Dispute Resolution] Newsletter, vol 14, no 1, Spring 1990.

"Teaching Mediation as a Lawyering Role" [with J. Nolan-Haley], Journal of Legal Education, Dec 1989, Vol 39, No 4.

"Managing Conflict in the Public Sector" Review Essay Public Productivity and Management Review, Fall 1989, Vol xiii, No1.

"Mediation:New Addition to Cop's Toolbox" [with T. Christian], Law Enforcement News, June 15, 1989, Vol XV, No 294.     

"The Role of Dispute Resolution in the Criminal Justice Curriculum: Critical Issues" [with J. Sexter], Journal of Contemporary Criminal Justice, Feb 1989, Vol 5, No 1.

"The Police Role" in Mediation and Criminal Justice: Victims, Offenders and Community [ed by M. Wright and B. Galaway], London: Sage, 1989.                 

"Institutions of Higher Learning as a Resource to School Based Mediation Efforts" in Education and Mediation: Exploring the Alternatives ed by P. Kestner, American Bar Association, 1988.

"Resistance to Mediation: Understanding and Handling It" [with C. Bahn] Negotiation Journal, July 1987, Vol 3,No 3; reprinted in Mediazione Sociale E Sociologoia: Riferimenti teorici ed esperienze, ed by L. Luison and S. Liaci, Milan, Italy: Franco Angeli, 2000.                                                                             

"Communicating,Negotiating and Mediating in Stressful Situations" in Police Training Manual for Managing Situations Involving Mentally Disturbed Persons John Jay College of Criminal Justice, 1987.

"Dispute Resolution: Its Potential for Sociologists” Clinical Sociology Newsletter. Summer 1986.

"Teaching Dispute Resolution: A Display Area of Resource Materials" in Bringing the Dispute Resolution Community Together ed by C. Cutrona, 1985 SPIDR Conference Proceedings, 1986.

Testimony, Mediation of Child Custody Disputes, NYS Assembly Judiciary Committee Hearings for S5127/A7315, Dec 1985.

"Teaching Alternative Dispute Resolution: Some Observations" in Elements of Good Practice in Dispute Resolution, ed by C. Cutrona,1984 SPIDR Conference Proceedings, 1985.

"ADR...The Emergence of a New Educational Landscape" NIJ Reports July 1985.

"Dispute Resolution Gains Ground" American Sociological Association, FOOTNOTES, April 1985.

Problem Solving Through Mediation [co-edited with T. Christian] American BarAssociation, 1984.

Mediation in the Justice System [co-edited with T. Christian and J. Kowalewski] American Bar Association, 1983.

Survey for nationwide NCJW study. Adolescent Girls in the Justice System, National Council of Jewish Women, NY: 1982.

The Transformation of Localism as an Organizing Principle for Lower Criminal Courts, Ph.D. Dissertation, University Microfilms, 1981.

Research notes on the "Attitudes of Inmates Toward Parole" Social Science Occasional Paper, No. 2, 1970.

Research notes on the "Family Background of the Chronic Offender" Social Science Occasional Papers, No. 1, 1969.

Police Under Pressure: Resolving Disputes in Arbitration Journal, June 1993.
Extremist Groups and Conflict Resolution: The MOVE Crisis in Philadelphia in Criminal Justice Review,Fall 1989.

Reviewer, Criminology and Public Policy, 2005.
Reviewer, Constructing Communication Journal, 2013-present

Reviewer, Criminal Justice Review, 2004.

Reviewer, Conflict Resolution Quarterly, 2001-present.

Reviewer, Jossey Bass manuscripts, 1998, 1999.

Reviewer, Practical Dispute Resolution, 1999-present.

Reviewer, Mediation Quarterly, 1989-2001.

Reviewer, Negotiation Journal, 1993-present.

Reviewer, Journal of Contemporary Criminal Justice special issue on death penalty, 1989.

Reviewer, Interpersonal Conflict, 3rd Ed. by J. Hocker and W. Wilmot, Wm. C. Brown, Spring 1987.

Reviewer, Crime and Criminology, 4th Ed. by S. Reid, Holt, Rinehart and Winston, Spring 1984.

Critical Reader, Deviance chapter in Sociology: Focus on Society by L. Duberman and C. Hartjen, General Learning Press, Fall 1978.

Reviewer, Qualitative Sociology, Fall 1978, Spring 1980.


Dr. Volpe's current research focuses on police use of mediation, conflict resolution in higher education, dispute resolution responses to disasters since 9/11, roots of diversity in the dispute resolution field, the role of religion in reconciliation, and barriers to minority participation in dispute resolution.


conflict resolution, mediation, diversity of the dispute resolution field, police use of mediation, conflict management in higher education

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