Help Desk

Help Desk

About the HelpDesk

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John Jay Services

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CUNY Services

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Email Services

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CLSS Services

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CLSS Services

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SPRING 2016

Hours of Operation
(When the College is open)

AGENT SUPPORT
Monday - Friday
8:00AM - 10:00PM
Saturday and Sunday
8:00AM - 6:00PM

WALK-IN SUPPORT
Monday - Friday
8:00AM - 9:00PM
Saturday and Sunday
Closed

 

The Technology Helpdesk will be CLOSED on the following days

Friday, February 12 - Licoln's Birthday
Thursday, November 27 - President's Day
Monday, May 30 - Memorial Day

 

Calls or Emails received by the Helpdesk after its hours of operation
or on the days listed above will be replied to on the next business day

DoIT Technology HelpDesk

DoIT Technology HelpDesk Support
The technology areas the Helpdesk Support are:
  • Faculty, Staff and Student email
  • Access and support for CUNYfirst and the CUNYPortal
    ***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet, Inside John Jay and the JayStop (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Mainframe and web service
     

Related Links

 

 

DoIT Technology HelpDesk - (212)237-8200