In Person

In Person

IN PERSON: Go to the Jay Express located in the New Building room L.79.00. Bring a photo ID and $7 cash, check or money order made payable to John Jay College. Student copies and non-CUNY official copies are $7.00 per transcript.

EXPRESS OPTION: If the person requesting a transcript provides either a USPS postage-paid overnight mail envelope or a USPS postage-paid priority mail envelope, the transcript will be sent out no later than the next business day.


In the event of an emergency, students may request up to official transcripts for in-person pick up the next day.

  • The completed official transcript request along with the proper payment must be made in-person to the Jay Express by 1 P.M. (Mondays through Thursdays) or by 11:00 A.M. (Friday). Afterward, the official transcript can be picked up in-person at Jay Express the next business day (please check the Jay Express office hours
  • In the event of an emergency, students can provide additional documentation and request up to two official transcripts for same day pick up.
  • Official transcript in-person pick up requests received after 1 P.M. (M-TH) or 11:00 A.M. (Friday) will be ready for pick up in two business days.


If a student wishes to have someone else submit or pick up the official transcript he/she must provide a written authorization to that person. Please be advised that a photo ID is required when picking up the official transcript. Official transcripts that are held for in-person pick up at the Jay Express as specified by the student from the start must be claimed in-person within 30 calendar days. Official transcripts not claimed in-person within the 30 calendar days will be destroyed and a new official transcript request must be submitted.

If you requested a transcript online: please call Credentials Inc. at (800) 646-1858. For all other transcript inquiries: please call (212) 663-7867.