Receiving a Refund

Receiving a Refund

'The University's refund policies and procedures ensure equitable refunds of overpayments directly to students. 



Overpayments
  • Cash & Money Order
Refunds for overpayments made via cash and money order will be issued via paper check or direct deposit. Refund checks are ONLY be mailed address listed in CUNYfirst.
  • Check
Refunds for overpayments made via personal check or electronic check will be issued via paper check or direct deposit, 21 days after the date of payment. Refund checks are ONLY mailed to address listed in CUNYfirst.
  • Credit/Debit Card
Credit card refunds will be returned to the same credit card or bank card used for payment. These refunds are processed processed within 2-3 weeks.
  • Financial Aid
Students who are due a refund from financial aid awards/scholarships/etc...paid to a student's account in excess of their tuition & fee balance may be entitled to a refund. Please keep in mind, certain award sources are not refundable (i.e. TAP). Refunds to students may also be prohibited from third party organizations/voucher programs/employers based on eligibility criteria or disbursement stipulations. Such stipulations may require payments made in excess to be returned to the sponsor.
   
Keep your mailing address current. Be sure to keep your mailing address current in your CUNYfirst account. Failure on your part to do so will delay your receipt of the funds.
   
Deposit checks immediately! Deposit your check as soon as possible. Stale checks may not be able to be replaced and you risk losing those funds. Do not endorse your check until you are ready to cash or deposit it. If an endorsed check is lost and then cashed, CUNY will not cover the loss.
   
Report Lost or Stolen Checks! If you don't receive an expected check within 10 business days of the scheduled disbursement date, contact the Bursar's to research the disbursement. Immediately report any lost or stolen checks! You may request Stop Payment if ten business days has passed and you still have not received your refund. A Bursar representative will guide you through the reissue process, which may take up to three (3) weeks.
   

Enroll in Direct Deposit

Navigate to: Self Service > Campus Finances > Manage My Bank Accounts

You no longer have to wait for the check to arrive in the mail and go to the bank to deposit the check. The direct deposit payment method is quicker, more secure and saves you time. Set-up and manage your Direct Deposit Online through CUNYfirst. Students may use self-service to add a Bank Account to their student account and enroll in Direct Deposit to receive refunds and work study payments.

Click here for the step-by-step guide.

You are responsible for updating your account information in CUNYfirst.  Failure on your part to do so will delay your receipt of the funds.Set-up and manage your Direct Deposit Online through CUNYfirst. Students may use self-service to add a Bank Account to their student account and enroll in Direct Deposit to receive refunds and work study payments.​

  • Managing your Direct Deposit

Closed Accounts
Changes to your personal account information, including opening or closing accounts, or changing banks, are not automatically reported to CUNYfirst by the bank.  You are responsible for updating your account information in CUNYfirst.  Failure on your part to do so will delay your receipt of the funds. 

Bank Code = Routing Number
Bank Code=Routing Number and should ALWAYS be input manually.

Debit Card Numbers are NOT Account Numbers
Your debit card number is not your bank account number. You can locate your account and routing number at the bottom of your checks or inquire with your financial institution.

   

Direct Deposit via the CUNY Scholar Card

CUNY Scholar Card is available to students who want the convenience of Direct Deposit but do not wish to utilize their own bank account. It’s not a credit card, so you can only spend what is available on your card. Use it wherever Debit MasterCard is accepted – online, over the phone, at grocery stores, at gas stations, retail stores, restaurants, medical offices, on campus, etc. You may even purchase textbooks.

Enrollment Steps
1. http://cunyscholarcard.com/ Click on Enroll Today
2. When asked, enter in your Student ID, Date of Birth, and your preferred email address. See CUNYfirst Self-Service if you are not sure of your preferred email address.
3. Follow the rest of the directions listed on that site.