Receiving a Refund

Receiving a Refund

 

EFFECTIVELY MANAGING REFUNDS

1. KEEP YOUR MAILING ADDRESS CURRENT
Be sure to keep your mailing address current in your CUNYfirst account. Failure on your part to do so will delay your receipt of the funds.

2. ENROLL/MANAGE DIRECT DEPOSIT
You are responsible for updating your account information in CUNYfirst.  Failure on your part to do so will delay your receipt of the funds.

3. DEPOSIT CHECKS IMMEDIATELY
Deposit your check as soon as possible. Stale checks may not be able to be replaced and you risk losing those funds. Do not endorse your check until you are ready to cash or deposit it. If an endorsed check is lost and then cashed, CUNY will not cover the loss.

4. REPORT LOST/STOLEN CHECKS
If you don't receive an expected check within 10 days of the scheduled disbursement date, contact the Bursar's to research the disbursement. Immediately report any lost or stolen checks! Visit or contact the Bursar’s Office to research the disbursement. You may request Stop Payment if have not received your refund within 15 days of disbursement. A Bursar representative will guide you through the reissue process.

CUNYFIRST AUTOMATED REFUND PROCESS

CASH & MONEY ORDER
Refunds for overpayments made via cash and money order will be issued via paper check or direct deposit. Refund checks are ONLY be mailed address listed in CUNYfirst.

CHECK
Refunds for overpayments made via personal check or electronic check will be issued via paper check or direct deposit, 21 days after the date of payment. Refund checks are ONLY mailed to address listed in CUNYfirst.

CREDIT/DEBIT CARD
Credit card refunds will be returned to the same credit card or bank card used for payment. These refunds are processed processed within 2-3 weeks.

FINANCIAL AID
Students who are due a refund from financial aid awards/scholarships/etc...paid to a student's account in excess of their tuition & fee balance may be entitled to a refund. Please keep in mind, certain award sources are not refundable (i.e. TAP). Refunds to students may also be prohibited from third party organizations/voucher programs/employers based on eligibility criteria or disbursement stipulations. Such stipulations may require payments made in excess to be returned to the sponsor.

ENROLL/MANAGE DIRECT DEPOSIT

Set-up and manage your Direct Deposit Online through CUNY First. Students may use self-service to add a Bank Account to their student account and enroll in Direct Deposit to receive refunds and work study payments.

Navigate to: Self Service > Campus Finances > Manage My Bank Accounts

IMPORTANT!

CLOSED ACCOUNTS
Changes to your personal account information, including opening or closing accounts, or changing banks, are not automatically reported to CUNYfirst by the bank.  You are responsible for updating your account information in CUNYfirst.  Failure on your part to do so will delay your receipt of the funds. 

BANK CODE = ROUTING NUMBER
Bank Code=Routing Number and should ALWAYS be input manually. DO NOT USE THE SEARCH TOOL!

DEBIT CARD NUMBERS ARE NOT ACCOUNT NUMBERS
Your debit card number is not your bank account number. You can locate your account and routing number at the bottom of your checks or inquire with your financial institution.

CUNY SCHOLAR CARD

The New CUNY Scholar Card is available to students who want the convenience of Direct Deposit but do not wish to utilize their own bank account. It’s not a credit card, so you can only spend what is available on your card. Use it wherever Debit MasterCard is accepted – online, over the phone, at grocery stores, at gas stations, retail stores, restaurants, medical offices, on campus, etc. You may even purchase textbooks.

Enrollment Steps
1. http://cunyscholarcard.com/ Click on Enroll Today
2. When asked, enter in your Student ID, Date of Birth, and your preferred email address. See CUNYfirst Self-Service if you are not sure of your preferred email address.
3. Follow the rest of the directions listed on that site.