SCHEDULE A TUTORING APPOINTMENT WITH THE MSRC

SCHEDULE A TUTORING APPOINTMENT WITH THE MSRC

THE MSRC IS OPEN DURING JOHN JAY'S DISTANCE LEARNING PERIOD. WE USE TUTOR TRAC TO SCHEDULE AND MANAGE APPOINTMENTS.

ALL APPOINTMENTS WILL OCCUR ON ZOOM.


CLICK HERE TO SCHEDULE YOUR APPOINTMENT NOW

WHAT YOU CAN DO ON TUTOR TRAC

  • Search for open appointments
  • Book appointments
  • Cancel appointments
  • View your upcoming appointments
  • View and print your appointment history

 

ACCESSING THE SYSTEM

To access TutorTrac, you need to have an active John Jay email address.  You will log in using your email ID and password.  Your username is the portion of your John Jay email address that comes before the "@" symbol. Do NOT enter your entire email address. If you need to activate your John Jay email account or reset your password, please do so before you attempt to log in to TutorTrac. 

AFTER YOU SCHEDULE YOUR APPOINTMENT

  • You will receive a confirmation email from the Tutor Trac system to your John Jay email address.  
  • You will receive a separate calendar invite that contains your zoom link, meeting ID, and password.  If you don't receive this email within one hour of your scheduled appointment time please call us at (646) 557-4635. 
  • Please be on time for your appointment. 

 

LIMITATIONS ON APPOINTMENT SCHEDULING

You may search and book appointments for up to three weeks (14 days) in advance.

You may have no more than three upcoming appointments per course.  In other words, if you have three future appointments, you cannot add another one until you have attended or canceled at least one of the appointments.  However, this rule applies per course, so for example, if you already have four upcoming chemistry appointments, you can't book a fourth chemistry appointment yet, but you can book a calculus appointment.

If you have missed four appointments this semester, you will be barred from scheduling additional appointments for the remainder of the semester.  You may still receive tutoring on a walk-in basis, but keep in mind that our ability to accommodate walk-ins is extremely limited, especially during times of peak demand.

IF YOU NEED TO CANCEL AN APPOINTMENT

If you need to cancel an appointment, you must do so at least 24 hours before the appointment begins.  If you fail to give 24-hour notice, your appointment will be labeled as a Late Cancellation. If you do not cancel your appointment at all, it will be labeled as a Missed appointment.  

Last updated 11/11/2020