Outstanding Balances

Outstanding Balances

Balances Past Due

Policy
Bursar Holds (BUR)
Bursar In-House Collection Hold (BIH)

Resolve Holds

Notification Policy

Collector Policy

Past Due 6-Months or More
Collection Agency Holds
Paying the Collection Agency

Collection Agency 1

Immediate Credit Recovery (ICR)
ICR Hold (BIC)
Paying ICR

Collection Agency 2

Account Control Technology (ACT)
ACT Hold (BAZ)
Paying ACT


 

I. BALANCES PAST DUE

Policy
In accordance with the policies of the City University of New York (CUNY), student balances beyond the term scheduled due dates will have a Bursar (B)/In-House Collection Hold (BIH) placed on the account.

Bursar Holds (BUR)
A Bursar Hold is placed on a student's account when there is a past-due balance. When a Bursar Hold is placed student services are blocked, such as the release of official/unofficial transcripts, enrollment letters, course registration, access to grades, and even receiving a diploma.

Bursar In-House Collection Hold (BIH)
The account is in default and John Jay College is attempting to collect the debt. BIH Holds are University Holds. University holds can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.

Resolve Holds
Past due balances should be immediately paid in-full using any of the accepted forms of payment. Credit/Debit cards are not accepted.

  • Partial Payments

A partial payment refers to the offering of a payment for less than the full amount billed by John Jay College. Students are encouraged to make payments towards their outstanding debt. Partial payments are NOT considered a payment plan and DO NOT prevent course cancellation, accrual of late fees, the placement of a Bursar hold and/or a collection proceeding. Bursar Holds will NOT be cleared temporarily or permanently for partial payments. B-Holds will be released when the past due amount is $00.00.

  • Payment Plans

If the student has a past due balance and the University payment plan is OPEN, the student must enroll through QuikPay and complete the plan to release all account holds. Bursar Holds will NOT be cleared temporarily or permanently until the past due amount is $00.00.

If the student has a past due balance and the University payment plan has CLOSED, the student may NOT enroll through QuikPay and will be required to pay in full or make partial payments until the account balance is $00.00. Term payment plans that have closed cannot be reopened for a past due balance.

!!Students who enroll in a future term payment plan to cover a past due balance (i.e. Fall 2018 QuikPay plan is used for a past due Spring 2018 balance) will NOT be eligible to have their holds cleared for the current semester until the past due debt is satisfied. DO NOT enroll in a future term payment plan to pay a past due balance until guidance has been provided by a Bursar Administrator!!

  • Full Financial Aid
    Students receiving full financial aid must have their awards reflected in CUNYfirst. Confirmation of a financial aid application or verification status (i.e. pending verification) will NOT be considered to resolve or temporarily resolve a Bursar Hold. All financial aid MUST be approved, authorized and reflected as pending or anticipated.
  • Partial Financial Aid
    Students receiving partial financial aid must have their awards reflected in CUNYfirst and are required to pay their remaining balance using any of the accepted forms of payment. Confirmation of a financial aid application or verification status (i.e. pending verification) will NOT be considered to resolve or temporarily resolve a Bursar Hold. Partial financial aid MUST be approved, authorized and reflected as pending or anticipated. The Bursar's Office cannot advise on the amount due or resolve/temporarily resolve account holds without this information.
  • Sponsor Payer
    Students receiving payments from a scholarship, employer program or sponsor must submit their award letters immediately and pay any balance not covered by the voucher.
  • Disputing a Tuition Liability
    Students who wish to dispute their tuition liability on the basis of a medical need, crisis or other extenuating circumstance may do so by obtaining a “Request for Removal of Fees” from Jay Express. The form should be completed in its entirety and submitted to a Jay Express representative. The Registrar’s Office will then deliberate and notify the student on whether a course/term waiver will be granted. The Bursar Hold will remain on the account and will only be removed if 1. Registrar determines the removal of fees is warranted for the term in dispute, reducing the balance to $00.00 or 2. The student pays the balance in its entirety using any of the approved payment methods.
  • Check / eCheck
    Students making a payment with a personal check or electronic check (CUNYfirst) will not have their hold cleared for ten (10) business days. Personal/eCheck payments from national retail banks (i.e. Chase, Bank of America, TD, Santander etc.) will typically take 2-5 days to clear. John Jay's ten (10) day policy has been implemented to account for local and international banks, delayed clearing/processing holds and chargebacks/protected disputes.

    !! Students who wish to have their holds cleared prior to the ten (10) policy must provide a bank statement, transaction history or mobile snapshot indicating the transaction has successfully cleared (pending/processing payments will not be accepted) !!


II. NOTIFICATION POLICY

Students may be notified of a past due balances via letter & email. Students always have access to their full financial record on CUNYfirst.


III. COLLECTOR POLICY

Past Due 6-Months or More
Students are transferred to a collection agency if a balance remains past due six (6) months after the official last day of the semester. The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with the assigned collector. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from the debt holding agency.

!! Balances are not negotiated !!

Collection Agency Holds
Collection agency holds are University Holds. University holds can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.  

Paying the Collection Agency
Balances held with a Collection Agency must be paid in full with the appropriate agency. This includes all collection fees/surcharges. Please allow up to ten (10) days for the Collection Agency to notify John Jay that the balance has been paid in full. Upon confirmation of full payment, the Bursar holds will be released. 

!! Payment arrangements with a collector do not clear account holds. Student services will remain blocked until the balance is $00.00, Blocked services include official/unofficial transcripts, enrollment letters, course registration, access to grades, and receiving a diploma. !!


IV. COLLECTION AGENCY 1/Immediate Credit Recovery (ICR)

Immediate Credit Recovery (ICR)
Students are transferred to the primary collection agency (ICR) if the balance is past due longer than 6-months after the official last day of the semester.

ICR Hold (BIC)
A BIC-Hold will prohibit direct payment to John Jay College. BIC-Holds are University Holds. University holds can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.

Paying ICR
The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with Immediate Credit Recovery 1-800-964-5689.

!! ICR charges a collector fee that may be up to 15% of the balance JJC referred. For example, a student balance is submitted to ICR in the amount of $100.00. ICR will charge $15.00 in collection costs. The total balance due to clear all holds is $115.00. Be advised, collector fees are subject to change per the collectors policy, university compliance and/or state law. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ICR !!


V. COLLECTION AGENCY 2/ Account Control Technology (ACT)

Account Control Technology (ACT)
Students are transferred to a secondary collection agency (ACT) if the balance has remained unpaid for more than one year since the date of placement with ICR, the primary collector. ICR may close accounts for reasons other than non-payment, not limited to: Irregular payments, non-compliance with a payment schedule, limited telephone contact etc. John Jay College will refer all accounts closed with ICR to ACT.

ACT Hold (BAZ)
A BAZ-HOLD 
will prohibit direct payment to John Jay College. BAZ Holds are University Holds. University holds can be viewed by all CUNY Colleges and will block registration and release of pertinent documents from those institutions.

Paying ACT
The student may no longer make payments directly to the college. ALL payments or payment arrangements must be made directly with Account Control Technology 1-866-887-2800.

!! ACT charges a collector fee that is approximately 22% of the balance JJC referred. For example, a student balance is submitted to ACT in the amount of $100.00. ACT will charge $22.00 in collection costs. The total balance due to clear all holds is $122.00. Be advised, collector fees are subject to change per the collector’s policy, university compliance and/or state law. Students are responsible for the balance owed to the college as well as any additional fees/surcharges from ACT !!