Jay Express Services and EM Call Center

Jay Express Services and EM Call Center

Welcome to Jay Express Services, John Jay’s information central!

[We are closed for 1 hour: Monday - Friday 12PM - 1PM] 
via the Enrollment Management Call Center at 212-663-7867 


Visit the Virtual Jay Express Services Counter! 

Stop by the Jay Express Virtual Counter to speak with a Jay Express representative or Financial Aid officer!
Monday to Friday 3:00PM - 5:00PM 
John Jay students are eligible for a free Zoom account by signing in with their John Jay email and password.

Important Information

CUNY’s Flexible Grading Policy  a.k.a. Credit/N0 Credit for Fall 2020

Thinking about taking a Winter course? Registration is Open! Click here for more info!

Spring 2021 Registration is Open! Here's some important info on "What to Know Before You Register!"

Quick Links

Financial Aid – FAFSA, student loans, Scholarships, forms

Registrar – Graduation requirements, Academic Standards & Requirements, forms

Bursar - Tuition and Fees, Payment Deadlines, and Schedule of Tuition Refund and Student Liability

Academic Advisement - Freshman/transfer advisement, CUSP advisement,  Appointments

CUNYFirst101 - directions to some of the important things you will you do in CUNYfirst

...Did You Know...  MOST transactions can be done online or via email!

Declare your major/minor/specialization via email to jayexpress@jjay.cuny.edu

Need to submit FAFSA Verification worksheets & documents? Click here to view the electronic worksheet. *For inquiries regarding FAFSA verification and other financial aid related items please email financialaid@jjay.cuny.edu or jayexpress@jjay.cuny.edu 

Official Transcript: Order Your Official Transcript Online! click here

The Spring 2021 Readmisison Application is now Open! Click here to apply!


Questions about your tuition bill? Send an email to bursar@jjay.cuny.edu

Grade Change/Grade Appeal Requests & Inquiries: Send an email to gradechange@jjay.cuny.edu

Difficulties applying for Graduation? email jayexpress@jjay.cuny.edu 

Need to change your name? Send the Change of Name form to jayexpress@jjay.cuny.edu

Questions about E-Permits? Send an email to epermit@jjay.cuny.edu

Questions about degree audits? Send an email to registraraudit@jjay.cuny.edu

Retroactive Resignation requests via e-mail: Send an email to retro@jjay.cuny.edu

CUNYFirst 101

For step by step guides on how to get a copy of your: unofficial transcriptsenrollment lettersaccount inquiriespaying your bill, change your mailing addressetc!

How To Videos