MLC Front Desk Receptionist

Become a Front Desk Receptionist at the Modern Language Center

The MLC is the tutoring center for all languages offered at John Jay College. We pride ourselves in providing the best customer service to all students and any individual who is seeking information or assistance. As such, the customer service starts at our front desk.

Information about being a Receptionist at the MLC

Please stop by the MLC in room 7.64 NB to pick up our Receptionist brochure for more information. 

Why Work for the MLC?

• Help Others - When you work in a campus tutoring center, you become part of one of the most important teams on campus. We’re here for one reason: To help students learn. Receptionists play a significant role in helping the center run smoothly and making sure students get the help they need.
• Develop Marketable Skills - Being a receptionist in the Modern Language Center helps you develop a variety of customer service skills employers find highly desirable. These include communication and interpersonal skills, organizational and time-management skills, and computer skills. Receptionists may be eligible to receive references and letters of recommendation from the MLC manager when applying for scholarships, internships, and employment after college.
• Enjoy the convenience of a job right here at John Jay while building skills and making money!

What does a Receptionist do?

• Receptionists at the Modern Language Center play a key role in keeping the center running smoothly. They work at the front desk in-person & online (when applicable) during regular hours of operation.
• Duties include: *(but are not limited to)*
  •  Scheduling appointments, updating visit & cancel confirmations via EAB Navigate
  •  Checking the center’s email
  •  Updating center’s social media & ePortfolio resources
  • Checking the center’s voice mail
  •  Working with the tutors in managing their tutoring schedules
  •  Communicating with students & staff as part of positive customer service duties
  •  Serve as communication bridge for center
  •  Managing and proctoring placement exam procedures
  •  Assisting students & staff with online virtual platforms and any troubleshooting needed
  •  Participate in training and professional de-velopments
  •  Assist students with access to Duolingo, ePortfolio resources, and other language learning resources
  •  Adhere to provided work schedule from manager
  •  Submit work hours to manager via sign-in/out form in a timely manner
  •  Help promote the center services and re-sources

What are the qualifications?

• To become a center receptionist, you must be:
  • Currently enrolled at John Jay College.
  •  Eligible for Federal Work-Study (FWS) - part of your financial aid package.
  •  Dependable with demonstrated ability to multi-task.
  •  Team player with good communication and interpersonal skills.
  •  Strong customer service skills
  •  Available to attend trainings, staff meetings, and professional developments
  •  Familiar with Microsoft Word, Excel, Power-point, Adobe, as well as be willing to learn new software.
  •  Able to work at least 5 hours per week consist-ently throughout the semester.
  •  Ability to work in-person, hybrid or online/remote schedule when applicable
  •  Skilled with online platforms such as Zoom & Microsoft Teams
  •  Prior customer service experience preferred

How do I get paid?

• Receptionists at the Modern Language Center are paid on an hourly basis through FWS. In addition to time spent working, receptionists are paid for training.
  If you are unsure of your FWS status check your Student Aid Report or contact the financial aid office.

If hired, you will be provided hands-on training in best practices for customer service and how to use our appointment tracking system Navigate. 

Federal Work Study Information

If you qualify for Federal Work Study, please go to Federal Work Study | John Jay College of Criminal Justice (cuny.edu) for more information on how to accept your award. You will also find plenty of helpful information and all of the FWS forms. 

Apply for the Job

To apply for the Receptionist position at the MLC please go to the following link and log in. You will need to search the MLC under the job title Tutoring. The supervisor is Manuel Chaparro. You can also apply for other work study jobs on campus through this page.

NextGen - Federal Work Study Search and Application Page

If selected, an interview with the center manager, Manuel Chaparro, will be scheduled. 

Please contact Manuel Chaparro, MLC Manager, at mchaparro@jjay.cuny.edu if you have any questions. Thank you!

Updated: Fall 2023