Help Desk
FALL 2026 Hours
Agent Support
Monday – Friday: 8:00 AM – 10:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM
Walk-in Support
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: Not Available
Sunday: Not Available
Observed Holidays
The Helpdesk will be closed during the following observances
Labor Day – September 7
Columbus Day – October 12
Thanksgiving – November 26/27
Calls or Emails received by the Helpdesk after business hours or on the days listed above will be replied to on the next business day.
DoIT Technology HelpDesk, L2.73.00
212.237.8200 / helpdesk@jjay.cuny.edu
DoIT Technology HelpDesk Support
The DoIT Technology HelpDesk provides technical support and assistance for a wide range of technology services and resources available to John Jay College faculty, staff, and students.
Areas of Support
The HelpDesk provides support for the following technology services:
- Email Support – Assistance with faculty, staff, and student email accounts.
- CUNYfirst and CUNY Portal – Access and technical support for CUNYfirst and the CUNY Portal.
Please note: CUNYfirst and the CUNY Portal are hosted and managed by CUNY. Service interruptions, system issues, and processing delays are outside the control of John Jay College and the DoIT Technology HelpDesk. - Computer Hardware and Software – Technical support for college-issued desktop computers and laptops, including supported hardware and software.
- Telephone Services – Support for college telephone services, voicemail, and the College telephone directory.
- Network and Wireless Connectivity – Assistance with network access, wired connectivity, and wireless connectivity issues.
- John Jay Applications and Servers – Support for applications and servers hosted and maintained by John Jay College.
- Classroom Technology – Assistance with classroom technology and equipment-related issues.
- Internet and Intranet Services – Support for the John Jay website, Inside John Jay, and JayStop (Intranet) services.
- Classroom/Lab Technology Support Services (CLSS) – Support for classroom and laboratory technology services, formerly known as ITSS.
- Web Support Services – Technical assistance and support for College web services and related resources.