Help Desk

Help Desk

Fall 2018

Hours of Operation
(When the College is open)

AGENT SUPPORT
(When the College is open)
Monday - Friday
8:00AM - 9:30PM

Saturday and Sunday
9:00AM - 5:00PM

WALK-IN SUPPORT
(When the College is open)
Monday - Friday
8:00AM - 9:30PM

Saturday & Sunday
9:00AM - 5:00PM

The Technology Helpdesk will be CLOSED on the following days

​​Monday, September 3  - Labor Day
Monday, October 8 - Columbus Day
Thursday, November 22 - Thanksgiving Day
Friday, November 23 - Day after Thanksgiving
Monday, December 24 - Christmas Eve
Tuesday, December 25 - Christmas Day
Monday, December 31 - New Years Eve
Tuesday, January 1 -  New Years Day

Calls or Emails received by the Helpdesk after business hours
or on the days listed above will be replied to on the next business day

DoIT Technology HelpDesk

DoIT Technology HelpDesk Support
The technology areas the Helpdesk Support are:
  • Faculty, Staff and Student email
  • Access and support for CUNYfirst and the CUNYPortal
    ***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
  • Computer hardware and software technical support for college issued computers and laptops
  • Telephone, voicemail and the college telephone directory
  • Network and wireless connectivity issues
  • John Jay hosted and supported applications and servers
  • Classroom equipment problems
  • Internet, Inside John Jay and the JayStop (Intranet) Support
  • Classroom/Lab Technology Support Services (CLSS formerly ITSS)
  • Web Support services
     

Related Links

 

 

DoIT Technology HelpDesk - (212)237-8200