Help Desk

Hours of Operation
(When the College is open)

AGENT SUPPORT
SUPPORT AVAILABLE via
TELEPHONE and EMAIL
Monday - Thursday
8:00AM - 8:30PM

Friday, Saturday and Sunday
CLOSED

WALK-IN SUPPORT
(TEMPORARILY SUSPENDED)

The Technology Helpdesk will be CLOSED on the following days

Friday, July 3 - Independence Day
Monday, September 7 - Labor Day

Calls or Emails received by the Helpdesk after business hours
or on the days listed above will be replied to on the next business day

DoIT Technology HelpDesk Support

The technology areas the Helpdesk Support are:

Faculty, Staff and Student email
Access and support for CUNYfirst and the CUNYPortal
***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control***
Computer hardware and software technical support for college issued computers and laptops
Telephone, voicemail and the college telephone directory
Network and wireless connectivity issues
John Jay hosted and supported applications and servers
Classroom equipment problems
Internet, Inside John Jay and the JayStop (Intranet) Support
Classroom/Lab Technology Support Services (CLSS formerly ITSS)
Web Support services

Location