FALL 2017
Hours of Operation
(When the College is open)
|
AGENT SUPPORT
Saturday and Sunday |
WALK-IN SUPPORT
Saturday and Sunday |
|
The Technology Helpdesk will be CLOSED on the following days |
|
Monday, September 4 - Labor Day |
Calls or Emails received by the Helpdesk after its hours of operation
or on the days listed above will be replied to on the next business day
DoIT Technology HelpDesk
DoIT Technology HelpDesk Support
The technology areas the Helpdesk Support are:
- Faculty, Staff and Student email
- Access and support for CUNYfirst and the CUNYPortal
***Note: CUNYfirst and the CUNY Portal are hosted by CUNY. Service issues and delays are beyond our control*** - Computer hardware and software technical support for college issued computers and laptops
- Telephone, voicemail and the college telephone directory
- Network and wireless connectivity issues
- John Jay hosted and supported applications and servers
- Classroom equipment problems
- Internet, Inside John Jay and the JayStop (Intranet) Support
- Classroom/Lab Technology Support Services (CLSS formerly ITSS)
- Mainframe and web service
Related Links
- Computer Equipment Request Form
- Online HelpDesk
- ATSS Services Presentation (PowerPoint Presentation)
- John Jay College Policies and Procedures Compendium (Inside John Jay)
DoIT Technology HelpDesk - (212)237-8200