Like an eye exam where the optometrist asks “this or that?”, mediation guided by AI and decision science help parties and mediators see conflict more clearly. Bob Bergman demonstrates how these tools can summarize and visualize disputes, highlight inconsistencies, and map priorities—helping mediators reduce bias and improve outcomes. This session blends storytelling, live examples and decision-science insights to show how technology can strengthen the human side of mediation.
Bob Bergman is a pioneer at the intersection of decision science, AI and dispute resolution, with a career spanning more than six decades. As the Founder and CEO of NextLevel Mediation, he has redefined how mediators, arbitrators and attorneys use analytics and artificial intelligence to resolve conflict more effectively. His expertise combines multi-criteria decision-making, system dynamics and negotiation strategy to transform how people approach complex disputes. Bob holds degrees from SUNY Albany and Massachusetts Institute of Technology.
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Organized by the Association for Conflict Resolution-Greater New York Chapter and the CUNY Dispute Resolution Center at John Jay College. They take place the first Thursday of the month and are ongoing since 2001.
While this event is taking place at John Jay College of Criminal Justice, please note that the comments, views and opinions expressed in this program are solely those of the speaker(s) and do not reflect or represent the views of the college. The location of the event should not be considered and does not imply an endorsement of the viewpoints presented during the program.
