In-Person Services at Jay Express
Welcome to the Jay Express Services Counter!
To receive assistance on registrar, bursar or financial aid services at our counter, please schedule an appointment.
- Enrollment Verification Letters - Requests for enrollment letters
- Registration Questions - Inquiries regarding the registration process, readmission, course issues, etc.
- Personal Info Changes - Requests to change personal information such as permanent legal name or SSN. Some of these changes can be accomplished through CUNYfirst.
- Residency/In-State Tuition Inquiries
Financial Aid & Bursar Services
- Financial Aid Inquiries - Inquiries regarding FAFSA, TAP, Excelsior Scholarship, Student Loans, etc.
- Verification Follow Up Inquiries
- Tuition Information
Please note: Diplomas and transcripts are no longer provided at the Jay Express service counter. Click here to have an official transcript and/or a duplicate diploma mailed to the address indicated in your CUNYFirst account.
If you need assistance that goes beyond what is offered at our service counter, please inform a representative, email us or call the Enrollment Management call center.